soltpk Privacy Policy

This Privacy Policy ("Policy") sets out the data protection practices of soltpk ("soltpk", "we", "us", "our") in relation to the personal data of individuals ("you", "your", "Player") who register for, access, or use the soltpk online casino and sports betting platform available at soltpk.org and any associated mobile applications or subdomains.

soltpk is committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This Policy describes what personal data we collect from Pakistani players, the purposes for which we process it, the legal grounds on which we rely, who we share it with, how long we retain it, and what rights you have in relation to it.

This Policy should be read in conjunction with soltpk's Terms & Conditions and Responsible Gaming Policy, both of which form part of the agreement between you and soltpk. By registering an account on soltpk, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

soltpk collects personal data in several categories depending on your interaction with the platform. The following table summarises the categories of personal data we collect and specific examples within each:

soltpk does not collect sensitive personal data such as religious beliefs, political opinions, or medical records. The only biometric-adjacent data we collect is your CNIC photograph, which is used exclusively for identity verification purposes.

soltpk collects personal data through the following methods:

• Direct submission: Data you actively provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automated technical collection: Data collected automatically as you use the soltpk platform, including your IP address, browser fingerprint, session duration, pages visited, and in-game actions. This data is collected via server logs and first-party cookies.
• Payment processors: Transaction confirmation data returned to soltpk by payment providers such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank following a deposit or withdrawal instruction. soltpk does not store full card numbers — these are tokenised by the payment processor.
• Third-party game providers: Aggregate gameplay data (game outcomes, bet amounts, session duration) returned by certified third-party game providers including Evolution Gaming and Pragmatic Play for the purpose of account management and responsible gaming monitoring.
• Fraud prevention services: Risk signals from licensed fraud detection partners used to identify and prevent fraudulent account activity, bonus abuse, and money laundering.

soltpk uses your personal data for the following purposes:

• Account creation and management: To register your player account, authenticate your identity at login, maintain your account balance and history, and communicate important account notifications.
• KYC and age verification: To verify that you are at least 21 years of age and that the identity you have provided matches your CNIC documentation, as required under our licensing obligations.
• Payment processing: To process deposits in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard, and to execute withdrawal requests to your verified payment method.
• Responsible gaming: To monitor your gaming behaviour against responsible gaming indicators, to apply and enforce deposit limits, session limits, and self-exclusion orders you have set, and to proactively reach out if automated monitoring identifies patterns of potentially problematic gaming behaviour.
• Fraud prevention and AML compliance: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, and other prohibited conduct in accordance with our licensing requirements.
• Customer support: To respond to your enquiries, investigate complaints, and resolve disputes fairly and efficiently.
• Platform improvement: To analyse aggregated, anonymised usage data to improve soltpk's games library, payment options, user interface, and overall service quality.
• Marketing communications: To send you promotional offers, bonus notifications, and soltpk news — but only where you have given explicit consent or where we have a legitimate interest to do so, and always subject to your right to opt out.
• Legal compliance: To fulfil our obligations under applicable laws and our international gaming licence, including retaining records as required and responding to lawful requests from regulatory authorities.

soltpk processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and soltpk — including account management, payment processing, and delivering the games and betting services you have requested.
• Legal obligation: Processing required to comply with applicable laws and our international gaming licence — including KYC/age verification, AML record-keeping, and regulatory reporting obligations.
• Legitimate interests: Processing carried out in pursuit of soltpk's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily in the context of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

soltpk does not sell your personal data. We may share your data with the following categories of third parties where necessary and under appropriate data protection safeguards:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card payment processors receive transaction data necessary to execute your deposit and withdrawal instructions. These parties process data under their own privacy policies and applicable financial regulation.
• Game providers: Certified third-party game software providers (such as Evolution Gaming, Pragmatic Play, and NetEnt) receive your player ID and session data to deliver live dealer and RNG games to your account. No more data than is necessary for game delivery is shared.
• KYC/identity verification services: Licensed identity verification providers may receive your CNIC data to assist in automated identity checks. All such providers are bound by strict data processing agreements.
• Fraud detection and AML compliance services: soltpk works with licensed third-party fraud prevention and AML screening services. These providers receive risk-relevant data points to assist in identifying prohibited conduct.
• Regulatory and law enforcement authorities: soltpk may disclose personal data to relevant regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, a court order, or our licensing obligations. soltpk will notify you of such disclosure where legally permitted to do so.
• IT infrastructure and hosting providers: soltpk uses professional cloud infrastructure providers to host and operate the platform. These providers act as data processors under binding contractual terms and do not use player data for their own purposes.

All third parties engaged by soltpk as data processors are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with soltpk's documented instructions.

soltpk uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that allow soltpk to recognise your browser, maintain your session, and enhance your experience. soltpk uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as your preferred language, currency display, and lobby settings to personalise your experience on return visits.
• Analytics cookies: First-party analytics cookies collect anonymised data on how players navigate the soltpk platform — which game categories are most visited, where players drop off during registration, and so on. This data is used to improve the platform and is not shared with advertising networks.
• Responsible gaming cookies: Track session duration and alert mechanisms to support the delivery of responsible gaming tools such as session time reminders.

soltpk does not use third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings. Blocking strictly necessary cookies will impair your ability to use the soltpk platform.

soltpk retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with soltpk's data destruction procedures. Self-exclusion records are retained indefinitely to prevent re-registration by self-excluded players, regardless of account closure.

soltpk operates under an international gaming licence and uses technology infrastructure and third-party service providers that may be located outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than Pakistan.

Where personal data is transferred internationally, soltpk takes steps to ensure that such transfers are carried out under appropriate safeguards, which may include:

• Transfers to countries or organisations that have been assessed as providing an adequate level of data protection.
• Binding data processing agreements containing standard contractual clauses that impose data protection obligations on the recipient.
• Technical and organisational measures that ensure the continued confidentiality, integrity, and availability of your data regardless of where it is processed.

By using the soltpk platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data internationally for the purposes described in this Policy, subject to the safeguards outlined above.

soltpk is strictly an adult platform. Access and registration are available only to individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from individuals under the age of 21.

Age verification is enforced as a mandatory condition of withdrawal processing. All players are required to submit valid CNIC documentation confirming their date of birth before any withdrawal is approved. Accounts where the player is found to be under 21 will be immediately suspended, funds frozen, and the matter referred to our compliance team.

If you are a parent or guardian and believe that your child has registered on soltpk without your knowledge, please contact us immediately at [email protected] so we can investigate and take appropriate action, including account closure and deletion of the minor's data.

soltpk implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption: All data in transit between your device and soltpk servers is encrypted using industry-standard Transport Layer Security (TLS 1.2 or higher).
• Password hashing: Player passwords are never stored in plain text. They are processed using strong one-way cryptographic hashing algorithms with unique salting per account.
• Two-factor authentication (2FA): soltpk offers optional 2FA via SMS to your registered Pakistani mobile number, providing an additional layer of protection against unauthorised account access.
• Payment tokenisation: Full card numbers are never stored by soltpk. All card payment data is tokenised at the payment processor level before any confirmation data is returned to soltpk's systems.
• Access controls: Internal access to production systems containing player data is restricted, logged, and subject to regular access reviews. Remote access requires multi-factor authentication.
• Penetration testing: soltpk's platform undergoes regular independent security assessments to identify and remediate potential vulnerabilities before they can be exploited.
• Incident response: soltpk maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players promptly and take all reasonable steps to mitigate harm.

Whilst soltpk takes all reasonable measures to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for notifying soltpk immediately if you suspect any unauthorised activity on your account.

With your consent, soltpk may send you promotional communications about bonuses, new game releases, PSL cricket betting offers, seasonal promotions, and other soltpk news via email or SMS to your registered Pakistani mobile number.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email sent by soltpk.
• Replying STOP to any marketing SMS from soltpk.
• Updating your notification preferences within the soltpk account dashboard.
• Contacting our support team at [email protected] and requesting removal from all marketing lists.

Please allow up to 5 business days for your opt-out request to take full effect across all communication channels. Note that opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and responsible gaming messages — these are sent as a necessary part of managing your soltpk account.

soltpk may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, or our licensing obligations. When we make material changes to this Policy, we will notify registered players via email to the address on file and by displaying a prominent notice on the soltpk platform for a minimum of 30 days prior to the changes taking effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the soltpk platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any updated version of this Policy, you must cease using the soltpk platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how soltpk is protecting your personal data. Archived versions of previous Privacy Policies are available on request.

If you have any questions, concerns, or requests in relation to this Privacy Policy or soltpk's data processing practices, please contact our Data Protection team using the details below. We aim to respond to all privacy-related enquiries within 5 business days.

For requests to exercise your data subject rights (access, rectification, erasure, portability, restriction, or objection), please include your full registered name, registered email address, and a description of your specific request. We may require identity verification before processing your request to protect against unauthorised data access.

For responsible gaming concerns, self-exclusion requests, or account closure, please refer to soltpk's Responsible Gaming page for dedicated support resources and tools.